Refund, Return & Exchange Policy

At Kultured Klothing, we want you to love your purchase. Please review product details, sizing and your order carefully before completing your purchase.

ALL SALES ARE FINAL

All Kultured Klothing purchases are considered FINAL SALE. We do not generally accept returns, issue refunds or provide exchanges due to change of mind, incorrect size selection, color preference or buyer's remorse.

However, we understand that exceptional circumstances may arise. Kultured Klothing reserves the right, at its sole discretion, to approve a return, exchange, store credit or refund on a case-by-case basis.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective or different from what you ordered, please contact us within 3 days of delivery.

Your request should include:

• Your order number
• A brief description of the issue
• Clear photos of the item
• Photos of the original packaging and/or shipping label, where applicable

Please do not wear, wash, remove tags from or alter the item while your request is being reviewed.

Once reviewed, Kultured Klothing will determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund.

EXCHANGES

Because all sales are final, exchanges are not guaranteed.

If an exchange is approved by Kultured Klothing, the item must:

• Be unworn, unwashed and unused
• Have all original tags attached
• Be free from stains, makeup, deodorant, fragrances, odors or other signs of wear
• Be returned in its original condition and packaging, where applicable

All exchanges are subject to product and size availability.

If the desired replacement is unavailable, Kultured Klothing may offer a comparable item or store credit at its discretion.

RETURNS & REFUNDS

Returns and refunds are not accepted unless specifically authorized by Kultured Klothing or required by applicable law.

Do not send an item back without prior authorization. Unauthorized returns may not be accepted and may be returned to the sender.

If a refund is approved, the item must first be received and inspected. Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution or payment provider.

Original shipping charges are non-refundable unless the return results from an error by Kultured Klothing.

RETURN SHIPPING

For discretionary exchanges or returns, customers may be responsible for all associated return and reshipping costs.

If Kultured Klothing shipped an incorrect item or determines that an item was received damaged or defective, Kultured Klothing will determine the appropriate shipping arrangements to resolve the matter.

Kultured Klothing is not responsible for returned packages that are lost or damaged in transit when customers arrange their own return shipping. We recommend using a trackable shipping service.

ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE

Unless the item was received damaged, defective or incorrect, the following are not eligible:

• Worn, washed, used or altered items
• Items with removed or detached tags
• Items showing stains, odors, makeup, deodorant or other signs of wear
• Personalized or customized items
• Clearance or specially marked final-sale merchandise
• Gift cards

ORDER CANCELLATIONS & CHANGES

Orders may begin processing shortly after they are placed. We therefore cannot guarantee that an order can be changed or cancelled once submitted.

Please review your size, color, quantity, shipping address and other order information carefully before checkout.